Refund & Refill Policy

1. How refunds work

Refunds are added to your BROPANEL balance in USD. You can use that balance for new orders or, in the cases below, ask to withdraw it in USDT.

2. Automatic refunds

• Canceled orders — if a provider cannot start your order, the full amount returns to your balance.
• Partial orders — if only part of an order is delivered, the undelivered part is refunded automatically.
• Pending cancellations — if you cancel an order before it starts, the full amount is refunded.

Automatic refunds usually appear within minutes of the status change.

3. Refills

Some services include a refill guarantee, shown on the service as “Refill 30 day”, “R60”, “R365”, “Non drop” or similar.

• If the delivered count drops within the refill period, you can request a refill from Order history.
• A refill tops the count back up to the start count plus the quantity you ordered.
• Refills are only available for services that show a refill guarantee, and only within the stated period from the order’s completion.
• A refill request can be made once every 24 hours per order.
• Services marked “No refill” or without a refill label have no drop protection.

4. Not eligible for refund or refill

• The link was wrong, private, deleted, or changed (for example a new username) after ordering.
• The account or content was restricted, hidden or removed by the platform.
• Drops on services without refill, or drops after the refill period ended.
• Two or more orders were running on the same link and service at the same time.
• The order was completed as described but you expected a different result (reach, sales, ranking).
• Delivery is slower than you hoped but still within the speed described for the service.
• Orders that break the Content Policy.

5. Withdrawing unused balance

• You can ask support to return unused deposited balance in USDT to a wallet you control.
• Minimum withdrawal is 10 USD. Network fees are deducted from the amount sent.
• Discounts and any promotional credit cannot be withdrawn.
• We may refuse or delay withdrawals while we investigate fraud, refund abuse or a breach of the Terms.

6. How to request help

Contact support from your account with your order ID, the link, and a short description (screenshots help). Requests should be made within 30 days of the order. We usually reply within 24 hours.